Terms & Conditions - GDPR

Introduction

Your privacy is important to Spedan Ltd and this privacy policy sets out how Spedan Ltd will use and protect any information in our care.

We use data in the following way:

  • Spedan Website
  • Caybee Website
  • Customer Relationship System
  • Office Software including email

Spedan Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

Spedan Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2018

Our GDPR Commitment

In the scope of our operations as a Business to Business provider of consultancy services, Spedan Ltd can be classified as ‘Controllers’ of data. We do not process information for others, nor do we profile or manipulate data to generate insights into our customers. We are therefore committed to

  • Fair and transparent processing;
  • Legitimate interests pursued by controllers in specific contexts;
  • Clarity on the collection of personal data, where it is applicable to our systems;
  • The pseudonymisation of personal data;
  • Supporting our Clients with information they can provide to individuals and the exercise of individuals’ rights;
  • We never work with Children, but we will support our Clients with information provided to and the protection of children by forwarding information from recognised government sources including the ICO (including mechanisms for obtaining parental consent);
  • Technical and organisational measures, including data protection by design and by default and security measures;
  • Breach notification;
  • mMnaging data transfers outside the EU;
  • Maintaining an Information Security system, which includes procedures for Complaints and Dispute Resolution.

Our Products

Spedan Ltd offers two key products:

  • Spedan Website including an ISO Knowledge Base
  • Caybee Knowledge Base

The Spedan Website is used for the day to day management of business communications with our clients regarding the status of projects. We maintain a Knowledge Base for the purposes of instruction and knowledge transfer about ISO management systems. We do not maintain personal information on the Knowledge Base. Where a User follows a course of instruction, we will record scoring for reference by the User, their Company Administrator and the Spedan Admin team.

The Caybee website provides functionality for Organisations to build capacity and training about information they choose to share with their teams and User Communities. No personal data is maintained. Users access the system with encrypted passwords.

Both systems contain notifications linked to Users preferences, which can be discontinued at any time. Data about these processes is not stored or processed.

Our Business to Business Data Systems

For the purposes of improving our relationship with our Customers, we may collect and store information about potential and actual customers. The scope of this information is in our business to business relationship. This would only classify as personal data where the individuals business status is recognised as such in UK and European Law. The following information may be collected:

  • Name and Job Title
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. All recipients will have the ability to unsubscribe from the email service
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We will never sell, distribute or lease your personal information to third parties. We’re not creepy like that.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Website Use

Cookies Policy

Our website uses Cookies. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

If you’d like to learn more about cookies in general and how to manage them, visit aboutcookies.org If you’d like to opt out of cookies, please go to the Network Advertising Initiative website

Google Analytics

We use Google Analytics to collect information on how visitors use of our website. This information helps us to generate reports and to help us develop our website. These cookies collect information in an anonymous form, the information collected is the number of visitors to the site, how visitors have arrived at our website and all the pages that are visited. For further information you can visit http://www.google.com/policies/privacy/

Links to other websites

We may make reference to external websites and sources of information. Whilst we will take every measure to ensure these are up to date, we can’t be responsible for changes that those external websites might make. Where references are made to external websites, we are not responsible for their content.

Therefore, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information given via our website

You may choose to restrict the collection or use of your personal information in the following ways:

  • If you fill out a contact form on either Spedan.co.uk or Caybee.com, we will respond to you appropriately. We will not maintain any information until such time as we have established a working relationship with you.
  • You may request details of personal information which we hold about you. If you would like a copy of the information held on you, please write to us.
  • If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.