5 steps to improve your QMS

Saturday 8th of September 2018
5 steps to improve your QMS

Maturity in Management Systems 

Originating from the software industry, and specifically as a methodology to gauge the capabilities of contractors to deliver on projects, maturity models describe five categories of status. These five status types work on a continuum from being capable of ‘Ad-hoc’ management practises, through to one where management practises and processes are fully optimised. Status can be assessed across a range of topics, or for individual practises. 

Although initially used to assess an organisation, maturity models have become a useful measure by which to self-assess in order to help guide development steps. The International Standards Organisation have adapted a capability maturity model (CMM) into the framework of ISO 9000. The benefit of this model (detailed in ISO 9004) is that an organisation use it to determine where on the continuum it sits, and use this as a framework to improve. 

Legal Minimums 
There are no legal implications to using a maturity model, although the initial stages can be useful in highlighting potential weaknesses in processes, which could suggest potential breaches. 

Managing maturity models in my business
At Spedan, we have adapted existing models of Capability Maturity into a framework of: 

Maturity Model

Level 1 Level 2 Level 3 Level 4 Level 4
Ad-hoc Repeatable Defined Tested Optimised
Processes are unpredictable, reactive and either uncontrolled or badly controlled At a project level, processes are defined but still rely on a highly reactive method of management Processes are defined, and the approach to management is proactive Processes are defined, managed proactively and quantitatively measured Processes are proactively managed, measured and reviewed to focus improvement.

 

It should be noted that where Level 1 and 2 situations occur, there is a risk that the systems being used could fail an audit by a third party assessment body. The initial focus of the model has been process capability, although over time, we will add further details on how it can be applied within: 

  • Process Areas  with common features and goals 
  • Key Practices that could take place within each area   

Related Articles

6 easy steps to better ISO 9001 internal audits
What is ISO 9001
What ISO 9001 requires in a Quality System 

We hope this article has been helpful

If you have any further questions or want to learn more about what we can do for your business, please contact us using the link or details below:

CONTACT US!

Tel: 01908 255 525
Email: sales@spedan.co.uk